A tracking number is sent with every shipping confirmation e-mail.You can click on this to receive the most up-to-date order information. We aim to process and dispatch all orders within 1-2 working days.Opening hours are currently Monday – Friday 9am – 5pm excluding Bank Holidays
UK ORDERS
- FREE over £50
- Royal Mail Tracked 48 (2-3 working days) – £3.50
- Royal Mail Tracked 24 (1-2 working days) – £4.20
Collection from M2A Organic Beauty, Bicester, OX26 1GD – FREE
In the unlikely event you have not received your order after 7 working days, please call us or e-mail sales@m2aorganicbeauty.com
OVERSEAS ORDERS
- Europe: flat rate – £13.00
- Rest of the World – £19.50
Additional TAX charges and fees may be imposed by your local customs process. International delivery typically takes 1-2 weeks, tracking will be sent with your dispatch email for the most up to date delivery information. Unfortunately, we cannot guarantee delivery dates for overseas shipping due to customs clearance processes. In the unlikely event you have not received your order after 10 working days, please e-mail us at sales@m2aorganicbeauty.com
ADDITIONAL INFORMATION
Orders placed outside of working hours will be processed within 1-2 working days once we re-open.
Opening hours are currently Monday – Friday 9am – 5pm excluding Bank Holidays. All our product prices include UK Vat. For international orders, this is deducted at checkout. Your local customs may require you to pay tax and fees on delivery.
We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.E-mail sales@m2aorganicbeauty.com
RETURNS
We prepare your parcel with love and care, however if it is damaged upon its arrival to you, please get in touch at info@m2aorganicbeauty.com.We ask that you return your item within 7 days for an exchange or refund.
Please note – due to hygienic reasons, we are unable to provide refunds on opened/used products.
We can only offer refunds and exchanges for purchases made through m2aorganicbeauty.com
We are sorry but we can’t refund your postage/courier costs (with the exception of faulty products) and for overseas customers, any customs fees or local taxes.
You may cancel your order at any time prior to your order being processed for a full refund. You can notify us by emailing sales@m2aorganicbeauty.com